Thank you for shopping with Humna Collection. We value your trust and want you to have a great experience with us. If you are not entirely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds are offered under the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in the original packaging with tags attached.

  • Refund requests must be made within 7 days of receiving your order.

  • Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

We do not offer refunds on:

  • Sale or discounted items

  • Custom or personalized products

  • Gift cards

  • Items damaged due to misuse, negligence, or unauthorized alterations

3. How to Request a Refund

To request a refund:

  1. Email us at humnacollection786@gmail.com with your order number, the reason for your refund request, and any supporting images (if applicable).

  2. Our support team will review your request and respond within 2 business days.

  3. If your request is approved, you’ll receive instructions on how to return the item.

Note:
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

4. Refund Process

Once your returned item is received and inspected, we will notify you about the status of your refund.

  • If approved:
    Your refund will be processed to your original payment method within 5–7 business days.

  • If rejected:
    We will notify you with the reason for the decision.

Important:
Original shipping charges are non-refundable.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time:

  • First, check your bank account or payment platform.

  • Then, contact your credit card company or payment provider — it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at humnacollection786@gmail.com.

6. Contact Us

For any questions or concerns about our refund policy:

Email: humnacollection786@gmail.com
Website: www.humnacollection.com